I’d bet a nickel that most successful tech companies don’t have any problem coming up with things to work on, features to build, or products to launch. To the contrary, most companies probably have more of those things than they could ever have time to ever build—and RTX Platform is… Continued
Good customer support goes beyond just answering questions and resolving issues. That’s why, when we close a support ticket, it doesn’t just disappear into obscurity. It holds value from the day it comes in, and that value can last, in many cases, indefinitely. Here’s the bottom line: Whatever your customers… Continued
You did your research. You contacted the customers. You gathered the requirements. You designed it, you built it, you launched it. You celebrated the release. But nobody is using it. It’s been a few days since the launch. Or maybe even a few weeks. Maybe there was a flurry of… Continued
Bob and Max. In a span of three short weeks, these two names have become commonplace around our office, even though nobody named Bob or Max works here. So, who are these mysterious enigmas? Bob and Max are the personas we defined to identify our primary customers across internal teams… Continued
One of the more interesting things about the Product Team at RTX Platform is its mobility. While relatively small, the Product Team has its fingers in three totally discreet products simultaneously. Not only that, but each member of the Product Team is working on at least two products at any… Continued