When advertisers ask us why a campaign isn’t getting impressions, 9 times out of 10 there’s a simple explanation. Sure, notifications tip you off when a campaign ends, your account runs out of funds, or other roadblocks occur that prevent a campaign from running.
But those alerts aren’t always enough to inspire action. It can take some investigating to figure out why a campaign stopped getting impressions, or never received impressions to begin with.
That’s why we launched a Traffic Troubleshooter to identify campaign issues in a single click. With this tool, you’ll instantly know if your campaign is running and what you can do if it isn’t.
Just click the “Troubleshoot Campaign” link at the top-right of every campaign page in RTX Platform to open the troubleshooter. Any blockers will be indicated with a red X and an explanation.
With our Account Managers’ limited availability during the holidays, now is a perfect time to introduce this DIY tool to help you help yourself. And as always, we’re here to assist you whenever you need us!
Is there a feature you’d like to see on RTX Platform? Tell us about it! We always consider feedback from our advertisers when we plan future releases.